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The Turnaround Kid: What I Learned Rescuing America's Most Troubled Companies (2007)

por Steve Miller

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For the past thirty years, Steve Miller has done the messy, unpleasant work of salvaging America's lost companies with such success that the Wall Street Journal has dubbed him "U.S. Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three. A battle is being fought in the heart of industrial America--or what is left of it--Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result. In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006. A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.… (más)
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Business books, and especially war-story type memoirs, can often be pedantic without actually providing much substance. Miller beautifully avoids this pitfall and writes an excellent book that provides a look both at Miller personally and at the business situations he handled in his varied and interesting career. I would highly recommend this book to anyone at all interested in the problems facing modern business, particularly old-line businesses like the auto makers and steel industrial giants that Miller assisted. The first chapter is also a quite lovely tribute to Miller's wife of nearly forty years who died of brain cancer in 2006.

Overall, the book occasionally bogged down into too much description of the names and personalities of the individuals with whom Miller worked, but was mostly highly readable and worthwhile. Miller gives a clear picture of the job of a top consultant faced with companies in crisis and was willing to give a more clear and honest account of the problems and difficult compromises he was forced to make to try to bring these companies back from the brink of failure. The book is a valuable addition to the universe both of business books and memoirs.

In the final chapter Miller gives his perspective on the grand problems of pension plan liabilities and health care costs. His suggestions are sweeping and do not actually provide action plans so much as identify known problems. Nonetheless, because the book was so well-written and thoughtful, Miller seemed to earn the right to comment on these larger problems facing companies. ( )
  msjoanna | May 11, 2008 |
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For the past thirty years, Steve Miller has done the messy, unpleasant work of salvaging America's lost companies with such success that the Wall Street Journal has dubbed him "U.S. Industry's Mr. Fix It." From his very first crisis assignment as point man for Lee Iaccoca's rescue team at Chrysler, Miller built an international reputation while fixing major problems in such varied industries as steel, construction, and health care. Most recently, as chairman and CEO of the bankrupt automotive parts manufacturer Delphi Corporation, he has confronted head-on the major issues threatening the survival of Detroit's Big Three. A battle is being fought in the heart of industrial America--or what is left of it--Miller observes. In the auto industry as well as every manufacturing corporation, management and labor are at loggerheads over wages and the skyrocketing costs of employee benefits. The way out of this battle is often painful and Miller is deeply aware of the high price individual workers and many communities have had to pay as a result. In this frank and unsparing memoir, Miller reveals a rarely seen side of American management. Miller recounts the inside story of the many turnaround jobs that have led to his renown as Mr. Fix It. But he also paints an intimate picture of his relationship with Maggie Miller, his wife of forty years, with whom Miller shares the credit for his success. Described by Miller as "my mentor and tormentor," Maggie served as his most trusted adviser and kept him focused on what truly matters until her death from brain cancer in 2006. A deeply moving personal story and timely snapshot of the state of American manufacturing and what it will take to restore it to profitability, The Turnaround Kid is Steve Miller's fascinating look at his education as an American executive.

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