William Lundin

Which of these statements do you agree with?
Difficult people…
-- Make my life miserable.
-- Reduce my morale.
-- Get me angry.
-- Deplete my energies.
-- Make me feel helpless.
-- Ruin a good thing.
-- Make me scream.
-- Affect my productivity.
-- Waste my time.
-- Are insidious.
And that may be only the beginning. Dealing with someone else's irritating behaviour can really waste your time and sap your energy. For many of us, dealing with the stress and frustrations of other people has become so commonplace that it is considered normal -- the way things are.
Well, things don't have to be difficult. You can do something positive about difficult people in your workplace. This book will show you how to remake your attitude and behaviour. The difficult person will still be there, but you will be less of a target. You, not the other person, will be in charge of the interaction.… (más)