Brad Cleveland
Autor de Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Sobre El Autor
Brad Cleveland is known globally as one of today's foremost experts in customer strategy and management. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders - American Express, Apple, Coca-Cola, USAA, HP and others. His books and articles have mostrar más been translated into more than a dozen languages, and he has appeared in media ranging from The Wall Street Journal to The New York Times, NPR's All Things Considered, and the inflight programs of several airlines. He is a sought-after consultant and a popular speaker who presents with "sparkle, insight and humor." mostrar menos
Obras de Brad Cleveland
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1997) 40 copias
Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results (2021) 6 copias
Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide) (2003) 2 copias
Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (2019) 2 copias
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care… (2003) 1 copia
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition (2004) 1 copia
Call Center Management. 1 copia
Etiquetado
Conocimiento común
Todavía no hay datos sobre este autor en el Conocimiento Común. Puedes ayudar.
Miembros
Reseñas
Call Center Management on Fast Forward: Succeeding… por Brad Cleveland
Solid overview of the processes, issues, and common formulas and reports. It definitely helped me jump start my understanding of traffic. The style is a bit colloquial in places.
Listas
Emotional Labor (1)
Estadísticas
- Obras
- 11
- Miembros
- 62
- Popularidad
- #271,094
- Valoración
- 3.7
- Reseñas
- 1
- ISBNs
- 16
- Idiomas
- 1