. The 200-page study presents data on interlibrary loan operations from more than 80 colleges in the United States and Canada. The report presents highly detailed data on loan volume, copyright concerns, data reporting, shipping fees, departmental organization, staffing, lines of authority, use of software, methods of determining productivity levels, provisions for the loan of unique or highly specialized materials, budgets and fees, methods of determining end user preference, licensing agreements and much more. Just a few of the report¿s many findings are that: ¿ Close to 15% of the libraries in the sample have performed a user survey of ILL services within the past four years. ¿ Mean turnaround time for borrowing requests for books was longer, a mean of 7.67 days, 8.7 for public colleges and 6.31 for private colleges. Requests from Canada took longer to fulfill than requests from the United States, by a considerable margin of more than 1.5 days. ¿ Mean spending for the libraries in the sample on shipping & courier fees related to interlibrary loan was $6,857, with a median of just $2,042. ¿ Close to 66% of the libraries in the sample allow interlibrary loan of college textbooks. ¿ More than 86% of private colleges in the sample participate in a state borrowing network, while 71.7% of public college libraries participate in one. ¿ 73% of the libraries in the sample use fax delivery for interlibrary loan fulfillment.