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Cargando... Managing The Professional Service Firm (edición 1997)por David H. Maister (Autor)
Información de la obraDirigir un despacho profesional por David H. Maister
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Inscríbete en LibraryThing para averiguar si este libro te gustará. Actualmente no hay Conversaciones sobre este libro. Книга Дэвида Майстера, консультанта и исследователя мирового уровня, изучающего вопросы управления организациями, оказывающими профессиональные услуги, является настольной для всех успешных руководителей аудиторских, юридических, консалтинговых, риелторских компаний. Главная ценность ее в том, что автор не только дает систематическое изложение всех аспектов управления такими организациями, но и наряду с общими принципами предлагает описание лучшей практики управления и ясные методики для внедрения этой практики. Книга будет интересна владельцам, руководителям и сотрудникам фирм, оказывающих профессиональные услуги, студентам отделений менеджмента и маркетинга. sin reseñas | añadir una reseña
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners." No se han encontrado descripciones de biblioteca. |
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An interesting section about what a buyer of services is looking for ....basically a consultant that I can trust. And the number one firms in their field (such as McKinsey) tend to have the attitude that the most important concern is to build the relationship with a client....not the immediate job. And one line that I like is "Groups don't cooperate, people do". We used to try and build relationships with Government Departments....but same principle applied ...our organisation didn't have a relationship with another organisation...but individuals did. (And if you lost those individuals ...you also lost the relationship).
He covers a lot of issues like splitting the pie in partnerships, building the firm's human capital, creating the collaborative firm, marketing to existing clients ......and what he says seems to be both sensible and based on a lot of experience consulting to professional service firms. Quite a useful handbook. I rate it five stars. ( )