Marks & Spencer, founded in 1884, has long been regarded not only as the 'best of British' but as one of the best run companies in the world. It has pioneered and excelled itself in a whole range of modern management methods and has achieved its outstanding success partly through the thorough espousal of the principles of quality, value for money, and good human relations by all levels of staff. Although much has been written about the company's operations, this is the first systematic and comprehensive study of its unique management philosophy and practices.