From the Preface: Pearson's Comprehensive Medical Assisting, 2e is all about people, skills, and attitudes. This new edition of the successful text, carries even further the idea that the Medical Assistant is the vital link between people, their personal health and medical well-being. The concepts and ideas of the first edition have been finely tuned and expanded in this new second edition. The themes of professionalism and people skills run throughout the text and almost every special feature is designed and written to enhance the student's knowledge and demonstration of professionalism in the workplace. Skill building is also emphasized, with skills and procedures included in the text. Pearson's Comprehensive Medical Assisting, 2e now covers over 175 key skills and procedures. Other updates and changes include: new chapters; new features-certification link-chart of topics covered in the chapter that will found on the CMA (AAMA), RMA, and CMAS examinations; New case studies-placed at the beginning of each chapter ; Professionalism: the workplace-provides short tips for the workplace; Judgment call-presents an ethical issue or dilemma and one critical thinking question. End-of-chapter-all new preparing for the Certification Examination questions; Content additions and enhancements.