During the past decade, employee attitudes about work and authority have changed dramatically. A manager today can no longer rely on the old methods of management. Modern managers need to learn basic assertiveness skills -- skills that open the lines of communication among staff members, improve office morale, and increase productivity.This book is a refreshing practical guide to help managers cultivate the talents that promote ongoing respect and quality results at work, such as decision making, delegation, and discipline. With these skills in hand, a manager is able to quickly identify and address real problems. Includes helpful individual exercise and worksheets."Provides tips on assessing your own assertive behavior and then focuses on developing these skills....Useful". The Secretary