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Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.… (más)
Información procedente del conocimiento común inglés.Edita para encontrar en tu idioma.
For Sebastian
To Rob
Primeras palabras
Información procedente del conocimiento común inglés.Edita para encontrar en tu idioma.
"Have a nice day," says the smiling fast food worker in a McDonald's advert.
Citas
Información procedente del conocimiento común inglés.Edita para encontrar en tu idioma.
This book brings together authors with different perspectives to offer answers to the key questions: What types of service jobs do we have? With what implications for workers?
Service work can be defined as work that involves working on people. The presence of the service-recipient within the labor process is the central definitional element of service work.
Últimas palabras
Información procedente del conocimiento común inglés.Edita para encontrar en tu idioma.
We will then begin to discern some of the unmanaged and unmanageable aspects of service organizations that at the moment we are rather too eager to disregard or to domesticate.
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory.
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