No company can afford to write off debts or customers. This essential book explains each step of the debt collection process. It shows how to implement a system that deals with past due accounts and heads off serious problems down the road.The book clearly explains: -- Effective ways of dealing with delinquent accounts-- Writing a friendly, but firm, overdue letter-- Using persuasive phone techniques-- Negotiating with stubborn non-payers-- Tracking down a debtor who has skipped town-- Dealing with abusive situations-- Protection from bad checks-- When to contact a collection agency-- Taking someone to court