Guy Winch, Ph.D.
Autor de Emotional First Aid: Healing Rejection, Guilt, Failure, and Other Everyday Hurts
Sobre El Autor
Créditos de la imagen: Author Photo by Andrew H Walker
Obras de Guy Winch, Ph.D.
Etiquetado
Conocimiento común
- Nombre canónico
- Winch, Guy, Ph.D.
- Fecha de nacimiento
- 20th Century
- Género
- male
- Nacionalidad
- USA
Miembros
Reseñas
Esta reseña ha sido escrita por los Primeros Reseñadores de LibraryThing.A decent book on how to complain about something when you are in a stressful situation. What drew me to this book in the first place was the introduction... it points out that in today's world, there is just a whole lot of complaining going on about a whole lot of everything. It diminishes complaints in general when that's all that is going on.
Many anecdotes, some humor, some research to back things up... an all purpose book on being the squeaky wheel.
Many anecdotes, some humor, some research to back things up... an all purpose book on being the squeaky wheel.
Esta reseña ha sido escrita por los Primeros Reseñadores de LibraryThing.A very useful personal development title that teaches you how to complain efficiently. In today's society we are forced to take too many issues for granted and voicing you concerns can be seen as a negative trait. I am not a fan of those who are overly whinny and nagging eternally but sometimes we just have to speak out and "be heard" to deal with life.
Esta reseña ha sido escrita por los Primeros Reseñadores de LibraryThing.I received this book as an ER book for review. This book offers helpful advice and anecdotes illustrating how to complain effectively vs. ineffectively. Most of the advice given was rather general (Say something positive first, remember that you are asking somebody for a favour) but serves a good reminder on how to handle stressful situations with grace. My favourite parts of the book were the parts that drew of psychological research in the area. I would have loved to see more of the research and less of the anecdotes. One thing I found frustrating about this book was that many of the stories were started, but never finished (e.g. this family came in with the complaining father who was driving his son away, I limited his number of complaints to X times a day, then we never hear about I again; or hear is a mother who was complaining about the amount of homework her children were receiving, again no follow up). If you are looking for a good common sense guideline about how to handle complaints well that is well written and fun then this is a good book for you. If you are looking for a book based more heavily on the research in the area you may have to do a primary literature search yourself.… (más)
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Estadísticas
- Obras
- 3
- Miembros
- 270
- Popularidad
- #85,638
- Valoración
- 3.8
- Reseñas
- 12
- ISBNs
- 23
- Idiomas
- 5
For me, Chapter 5 ("The Ingredients for Serving a Delicious Squeak") is the centrepiece of the book and well worth the price of buying it. It introduced me to the "Complaint Sandwich" method of expressing a complaint. Also, the "Complaint Sandwich Condiments" listed in the footnotes to the Chapter are excellent guidelines for writing a complaint letter.
Chapter 6 ("The Art of Squeaking to Loved Ones") is also good.
I would also recommend the book from a dispute resolution and negotiation perspective for the excellent discussions about and examples of reframing, a tool used by mediators and negotiators in their work..… (más)