Guy Winch, Ph.D.
Autor de Emotional First Aid: Healing Rejection, Guilt, Failure, and Other Everyday Hurts
Sobre El Autor
Créditos de la imagen: Author Photo by Andrew H Walker
Obras de Guy Winch, Ph.D.
The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem (2011) 65 copias, 12 reseñas
Etiquetado
Conocimiento común
- Nombre canónico
- Winch, Guy, Ph.D.
- Fecha de nacimiento
- 20th Century
- Género
- male
- Nacionalidad
- USA
Miembros
Reseñas
Listas
También Puede Gustarte
Estadísticas
- Obras
- 3
- Miembros
- 275
- Popularidad
- #84,339
- Valoración
- 3.8
- Reseñas
- 12
- ISBNs
- 23
- Idiomas
- 5
For me, Chapter 5 ("The Ingredients for Serving a Delicious Squeak") is the centrepiece of the book and well worth the price of buying it. It introduced me to the "Complaint Sandwich" method of expressing a complaint. Also, the "Complaint Sandwich Condiments" listed in the footnotes to the Chapter are excellent guidelines for writing a complaint letter.
Chapter 6 ("The Art of Squeaking to Loved Ones") is also good.
I would also recommend the book from a dispute resolution and negotiation perspective for the excellent discussions about and examples of reframing, a tool used by mediators and negotiators in their work..… (más)