Nic Peeling

This is a great book for new front-line managers (or managers of new front-line managers). It looks at the job from a number of angles. Readers a given a foundation of what leadership is followed by examination of the roles and duties of the front-line manager. The author uses character and principles as the foundation for his philosophy on management.

In this book, one can find practical advice for things ranging from managing staff and project manangement to customer interaction. Having spent two years as a front-line manager before being promoted, I can say that what Dr. Peeling has written rings true based on my experience. I also really liked that he gives not only the what, but the why as well. It is an excellent experience based guide that people can return to as the need arises.… (más)