Sobre El Autor
Kirk Kazanjian is a nationally recognized investment expert, stock and mutual fund analyst, best-selling author, and lifelong entrepreneur. Mr. Kazanjian is currently Director of Research and Investment Strategy for one of the nation's largest independent fee-only financial planning and investment mostrar más management firms. He spent several years as an award-winning television news anchor and reporter, and is featured regularly in the financial press. mostrar menos
Obras de Kirk Kazanjian
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating… (2007) 39 copias
Value Investing With the Masters: Revealing Interviews With 20 Market-Beating Managers Who Have Stood the Test of Time (2002) 27 copias
Driving Loyalty: Turning Every Customer and Employee into a Raving Fan for Your Brand (1900) 14 copias
Wizards of Wall Street: Market-Beating Insights and Strategies from the Worlds Top-Performing Mutual Fund Managers (2000) 12 copias
Growing Rich With Growth Stocks: Wall Street's Top Money Managers Reveal the 12 Rules for Investment Success (1999) 9 copias
The Market Masters: Wall Street's Top Investment Pros Reveal How to Make Money in Both Bull and Bear Markets (2005) 7 copias
Wall Street's Picks for 2000: An Insider's Guide to the Year's Best Stocks & Mutual Funds (Wall Street's Picks) (1999) 3 copias
EXCEEDING CUSTOMER EXPECTATIONS 2 copias
Etiquetado
Conocimiento común
- Género
- male
Miembros
Reseñas
Much of what Enterprise has done is pure common sense but "Exceeding Customer Expectations" beautifully describes how to apply this sense to business. The book is well written, easy to read, and leaves the reader with solid ideas on how to bring these ideas into his own business.
If only Kazanjian knew that "incentivize" is not a word, his book would have been much more enjoyable.
Nevertheless, I recommend this highly to anyone who views his (or her) business as an opportunity to serve others and wants to do so as well as possible.… (más)
If only Kazanjian knew that "incentivize" is not a word, his book would have been much more enjoyable.
Nevertheless, I recommend this highly to anyone who views his (or her) business as an opportunity to serve others and wants to do so as well as possible.… (más)
This book would be stronger if several of its interview subjects had not turned out to be merely riding the '90s stock bubble or of somewhat questionable integrity. Interviews with folks like Bill Miller and Neal Miller (not related) are interesting.
Estadísticas
- Obras
- 14
- Miembros
- 149
- Popularidad
- #139,413
- Valoración
- 3.0
- Reseñas
- 3
- ISBNs
- 26
Parts of the book seemed redundant as he showed by Enterprises' example similar principles.