Aside from its propensity for misuse as capitalist propaganda used to oppress workers into giving up even more of their surplus value by acting like they are paid more than they are, it has good ideas for individuals in the hospitality industry. Don't expect it to mention the best motivator, though: collective ownership (of equity).
Will Guidara is a NewYork restauranteur whose restaurant, Eleven Madison Park, won restaurant of the year in 2017. He describes the 14 years of work it took to achieve this goal, and provides tips for anyone looking to build a team, whether in the restaurant industry or otherwise. Since we opened a small grocery and cafe a couple of years ago, I thought it might be helpful to read. The good news is that we are Doing a lot of what was described in the book already - good for us!
Guidara is a competent writer, and I believe he has important things to say. This book would be helpful to anyone in the service industry.… (más)
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