Richard S. Gallagher
Autor de How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
Sobre El Autor
Rich Gallagher is an author and expert on management practices and business issues. He is a speaker and commentator on talk radio and in trade publications, and has been an monthly columnist for The Business Journal.
Obras de Richard S. Gallagher
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work (2009) 27 copias
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service (2006) 18 copias
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service (2008) 13 copias
The Soul of an Organization: Understanding the Values That Drive Successful Corporate Cultures (2002) 12 copias
Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (Psi Successful Business Library) (1998) 5 copias
Etiquetado
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Miembros
Reseñas
What to Say to a Porcupine: 20 Humorous Tales That… por Richard S. Gallagher
Humorous and informative on great customer service.
Estadísticas
- Obras
- 12
- Miembros
- 90
- Popularidad
- #205,795
- Valoración
- 3.8
- Reseñas
- 1
- ISBNs
- 25