Erica Dhawan

Covers digital communications (but mainly email instead of all mediums) from the perspective of individual + leaders. Addresses choice of digital channels or mediums, tone, response time, use of punctuation, emojis, formality, and differences across culture, gender and generation or age groups.

What it covers:
• The challenges of digital communications, including the reasons we send the wrong signals in our texts, emails, and social media messages, or misinterpret others’ messages;
• How you can translate the subtle cues of physical body language into explicit cues in digital body language;
• The 4 laws of digital body language to communicate more clearly/effectively; and
• Communication differences across gender, generations and culture

Book summary at: https://readingraphics.com/book-summary-digital-body-language/… (más)

Digital Body Language by Erica Dhawan
How to Build Trust & Connection No Matter the Distance

Communication. 50% of our emails are misinterpreted.
Digital body language. Liking a post. Making a comment. Answering an email in detail. Using emoji. Laughing during a video meeting. Responding promptly to a text. Using an emoji in a digital meeting.
Communicate carefully. Collaborate competently. Trust totally.
Generational differences, cultural variants, Zoom, texting, email, Gen Z, introvert, managers and emojis.

These are some of the concepts covered in this wonderfully concise text. Worth reading or listening to for anyone in business or managing people or projects. Or simply to figure out why your emails aren’t being returned.

I received a copy of this audiobook from the publisher. I also purchased a copy to keep for reference.… (más)