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Cargando... Dealing with Difficult People (Creating Success)por Roy Lilley
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Inscríbete en LibraryThing para averiguar si este libro te gustará. Actualmente no hay Conversaciones sobre este libro. The direct simplicity of this guide to handling interpersonal conflict in the workplace is both tis strength and its weakness. The brevity makes the book quick to read and clear in its broad messages but it also precludes any depth to its advice. "Smoke out the sniper" may be pithy but it is not readily acted upon. ( ) sin reseñas | añadir una reseña
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HTML: Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. .No se han encontrado descripciones de biblioteca. |
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