Successful managers, professionals, and assistants know that one of the most important keys to getting anything done in the business world is being understood. And with e-mail, quick notes, and computers, many people don't realize that their message just isn't getting through. With this invaluable guide, readers will learn how to construct an effective memo, write more compelling sales letters and collections letters, and communicate more professionally through e-mail. Includes a CD-ROM with more than 600 templates, downloadable by both Macs and PCs for editing and usage Features details on choosing the right medium, finding the right words, grammar basics, punctuation, formatting, and getting your point across Contains examples, templates, tips, and techniques for writing effective sales letters, announcements, performance evaluations, personnel letters, collections letters, answers to complaints, vendor letters, thank you letters, cover letters, and letters of recommendation