Looking for a raise, setting staff performance goals, finalizing a business contract - every day each of us draws upon our negotiation skills. In this book, Juliet Nierenberg, a director of New York's Negotiation Institute, and attorney Irene S. Ross, who's led countless negotiation seminars, uncover the secrets for optimal negotiation, whether it's face to face or long distance. Designed to put theory to practical use, it offers an assortment of Work Solutions, exercises designed to inspire success. Readers discover how to - Prepare effectively - Break an impasse - Practice mirroring and empathy - Create alternative solutions They discover how to negotiate for success.