Michael A. Roberto

This book is a pretty good overview of the theory of decision making, going into both individual decision making (pretty cursorily) and extensively into some organizational decision making and problems. There were some good case studies and examples used in the organization section (especially failures, such as NASA Challenger and Columbia) — the book isn’t as useful for a problem-focused manager in the short term, though; it is a bit more academic and theoretical than a how-to. Pretty good, though.… (más)

I expected more from this book. Essentially you must ask questions, share information, encourage your team to take smart risks, and incorporate after-action reviews into your routines. I did enjoy the section on "Listening". Winston Churchill once said, "Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen."
Overall this book doesn't uncover any groundbreaking information on problem solving, and I found the extensive citations at the end of each chapter annoying. They would have been fine at the end of the book, where I could easily skip them. It caused the book to feel more like a college textbook instead of a motivating business book I could recommend to others.
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