Robert W. Lucas
Autor de Customer Service: Building Successful Skills for the Twenty-First Century
Sobre El Autor
Robert W. Lucas is the president of Creative Presentation Resources, a creative training and products company and the founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services. He is the author of Creative mostrar más Learning: Activities and Games That Really Engage People, The Creative Training Idea Book, The Big Book of Flip Charts, and Customer Service Skills for Success. mostrar menos
Obras de Robert W. Lucas
Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning (2003) 30 copias
Creative Learning: Activities and Games That REALLY Engage People (Essential Tools Resource) (2007) 7 copias
People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations (2005) 6 copias
Etiquetado
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Miembros
Reseñas
Customer Service Skills for Success (Connect,… por Robert W Lucas
ADC,AOS,BMA,BOALC,CA,GWD,MA
Premios
Estadísticas
- Obras
- 13
- Miembros
- 138
- Popularidad
- #148,171
- Valoración
- 2.5
- Reseñas
- 1
- ISBNs
- 36