Fotografía de autor

Wendy Leebov

Autor de Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)

19 Obras 54 Miembros 2 Reseñas

Obras de Wendy Leebov

Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press) (1993) 8 copias
The health care manager's guide to continuous quality improvement (1991) 8 copias
Achieving impressive customer service : 7 strategies for the health care manager (1998) 7 copias
Service Excellence: The Customer Relations Strategy for Health Care (1988) 4 copias
Stress: Controlling It Before It Controls You (1990) 3 copias
Customer Service in Health Care (1990) 3 copias
Health Care Managers in Transition: Shifting Roles and Changing Organizations (1990) 3 copias
Positive Co-Worker Relationships in Health Care (1990) 3 copias
The indispensable health care manager : success strategies for a changing environment (2002) 2 copias
Service Savvy Health Care: One Goal at a Time (J-B AHA Press) (1998) 2 copias
Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results (2008) 2 copias
Effective Complaint Handling in Health Care/Prepack of 25 (1990) 2 copias
The language of caring : guide for physicians : communication essentials for patient-centered care (2012) 1 copia
Wendy Leebov's essentials for great personal leadership : no-nonsense solutions with gratifying results (2008) 1 copia
The Quality Quest: A Briefing for Health Care Professionals (1991) 1 copia
Explorador de obras

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Miembros

Reseñas

Achieving Impressive Customer Service: 7 Strategies… por Wendy Leebov Ed.D.


Location: W 85 .L482.5 2012 (Victoria Hospital B2-125)
 
Denunciada
lhsc_library | Jan 28, 2013 |
 
Denunciada
MCHD_Library | Jul 17, 2017 |
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Premios

Por premiosPor Obra
James A. Hamilton Award

Estadísticas

Obras
19
Miembros
54
Popularidad
#299,230
Reseñas
2
ISBNs
25

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