Sobre El Autor
T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEK, McDonald's, Sears, and Walmart. He has authored numerous books, including Positively Outrageous Service, which is now is its second edition and has sold over 150,000 copies. As an mostrar más instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books and speaking professionally at conferences and conventions. Scott lives in Kerrville, Texas. mostrar menos
Obras de T. Scott Gross
Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (1991) 88 copias
Borrowed Dreams: The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them (1999) 7 copias
Positively Outrageous Service and Showmanship: Industrial Strength Fun Makes Sales Sizzle!!! (1993) 4 copias
Millennial Rules: How to Connect with the First Digitally Savvy Generation of Consumers and Employees (2013) 4 copias
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Miembros
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Estadísticas
- Obras
- 13
- Miembros
- 167
- Popularidad
- #127,264
- Valoración
- 2.5
- ISBNs
- 25
- Idiomas
- 2
- Favorito
- 1