Dean L. Gano

Root Cause Analysis (RCA) has been used for many years to determine a fault’s first or “root” causes in order to identify process improvement opportunities that give a quick ROI. The purpose of Root Cause Analysis (RCA) is to analyze problems to identify the main causes, and to initiate actions to prevent similar problems from occurring. I find the Apollo Root Cause Analysis (RCA) method as decribed by Dean Gano in this book to be very effective in getting a shared understanding of the causes, and agreeing upon actions to prevent similar problems in the future.

I use the Apollo method in many Root Cause Analysis sessions, and developed a set of templates and checklist for it. It's a great way to continuously improve the quality of your software products.… (más)