This is the world's first complete reference on CSR, compiled by the Institute for Corporate Cultural Affairs (the ICCA). The entries have been written by leading experts, leading global thinkers and CSR practitioners. In these pages lie the answers to questions such as:What do we mean by CSR?In what way are organizations viewed as citizens of the countries in which they operate?How does a company know when it is operating in a sustainable wayWhat is ethical investment? The reference also lists and describes the most important organizations and landmarks in the fie