Breaking bad news to patients is a difficult and common part of being a health care provider. While performing this task is common, most physicians, clinicians, oncologists, nurses and other health care practitioners receive almost no training in how to lessen the emotional impact of potentially life-altering news. This book offers guidelines, or road maps, to maximize your time with the patient, build rapport, turn pessimism into optimism, minimize conflict, reach clinical objectives, and facilitate shared decision-making in accordance with today ?s patient-centered industry.